:root{--bg: #f6f7fa;--surface: #ffffff;--surface-soft: #f9f9fb;--input-bg: #f6f7fa;--line: #edf0f4;--text: #3e4c5c;--text-strong: #0a1729;--text-soft: #3b4554;--muted: #8e949d;--muted-light: #b8bec8;--brand: #3a76ce;--brand-strong: #2f65b7;--brand-soft: #eef5ff;--accent: #0ca678;--orange: #ff6a0c;--danger: #cb2525;--success: #12b76a;--shadow: 0 12px 28px rgba(20, 41, 72, .08);--shadow-soft: 0 4px 14px rgba(20, 41, 72, .06);font-family:SF Pro Text,SF Pro Display,-apple-system,BlinkMacSystemFont,Segoe UI,Arial,sans-serif;color:var(--text);background:var(--bg)}*{box-sizing:border-box}html,body,#root{width:100%;height:100%;min-height:100%;overflow:hidden}body{margin:0;background:var(--bg);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}html,body,.page-shell,.chat-body,.composer textarea{scrollbar-width:none;-ms-overflow-style:none}html::-webkit-scrollbar,body::-webkit-scrollbar,.page-shell::-webkit-scrollbar,.chat-body::-webkit-scrollbar,.composer textarea::-webkit-scrollbar{width:0;height:0;display:none}button,a,textarea,input,[role=button],[tabindex]{-webkit-tap-highlight-color:transparent}button,textarea,input{font:inherit}button{border:0;cursor:pointer}button:disabled{cursor:not-allowed}button:focus,button:focus-visible,a:focus,a:focus-visible,textarea:focus,textarea:focus-visible,input:focus,input:focus-visible{outline:none}.app-init-loading{display:grid;min-height:100dvh;place-items:center;color:var(--muted);font-size:15px}.page-shell{width:100%;max-width:375px;height:var(--customer-viewport-height, 100dvh);min-height:0;overflow-y:auto;margin:0 auto;padding:16px 16px calc(28px + env(safe-area-inset-bottom));background:var(--bg);-webkit-overflow-scrolling:touch}.home-page{display:flex;flex-direction:column;gap:12px}.home-intro{display:flex;min-height:122px;align-items:flex-start;justify-content:space-between;gap:16px;padding:18px 2px 12px}.home-kicker{display:inline-flex;min-height:24px;align-items:center;border-radius:999px;background:var(--brand-soft);padding:0 10px;margin-bottom:8px;color:var(--brand-strong);font-size:11px;font-weight:800;line-height:14px}.home-intro h1{margin:0;color:var(--text-strong);font-size:28px;font-weight:800;line-height:34px}.home-intro p{max-width:250px;margin:8px 0 0;color:var(--muted);font-size:14px;line-height:20px}.home-intro-icon{display:grid;flex:0 0 auto;width:48px;height:48px;place-items:center;border:1px solid rgba(58,118,206,.12);border-radius:12px;background:#fff;color:var(--brand);box-shadow:var(--shadow-soft)}.section-heading{margin:4px 2px 0;color:var(--text-strong);font-size:15px;font-weight:800;line-height:20px}.faq-list{display:grid;gap:9px}.faq-row{display:flex;min-height:58px;align-items:center;justify-content:space-between;gap:14px;width:100%;padding:0 15px 0 16px;border:1px solid rgba(237,240,244,.9);border-radius:12px;background:var(--surface);color:var(--text);text-align:left;font-size:15px;font-weight:650;line-height:20px;box-shadow:0 3px 10px #1429480a}.faq-row svg{flex:0 0 auto;color:var(--muted-light)}.online-entry{display:grid;grid-template-columns:52px minmax(0,1fr) 24px;align-items:center;width:100%;min-height:98px;padding:16px 14px 16px 16px;border-radius:12px;background:linear-gradient(135deg,#3a76ce,#5a90dc);color:#fff;box-shadow:0 14px 30px #3a76ce38;text-align:left}.online-entry-icon{display:grid;width:44px;height:44px;place-items:center;border:1px solid rgba(255,255,255,.2);border-radius:12px;background:#ffffff29;color:#fff}.online-entry-copy{display:grid;min-width:0;gap:5px}.online-entry-copy strong{overflow-wrap:anywhere;font-size:18px;font-weight:800;line-height:23px;color:#fff}.online-entry-copy span{overflow-wrap:anywhere;color:#ffffffd1;font-size:10px;line-height:18px}.online-entry-copy small{display:inline-flex;width:fit-content;min-height:22px;align-items:center;gap:4px;border-radius:999px;background:#ffffff29;color:#fff;padding:0 8px;font-size:11px;font-weight:700;line-height:14px}.online-entry>svg{color:#ffffffd9}.legacy-contact{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;overflow:visible;border-radius:0;background:transparent;box-shadow:none}.legacy-contact button{position:relative;display:flex;min-height:98px;flex-direction:column;align-items:center;justify-content:flex-start;gap:9px;padding:13px 7px 12px;border:1px solid rgba(237,240,244,.9);border-radius:12px;background:var(--surface);color:var(--text);text-align:center;box-shadow:var(--shadow-soft)}.legacy-contact button+button:before{content:none}.legacy-contact img,.contact-fallback-icon{display:grid;width:42px;height:42px;place-items:center;border-radius:12px;background:var(--brand-soft);color:var(--brand);object-fit:cover}.legacy-contact span{display:grid;gap:5px;min-width:0}.legacy-contact strong{color:var(--text-strong);font-size:14px;font-weight:750;line-height:18px}.legacy-contact small{color:var(--muted);font-size:11px;line-height:14px;overflow-wrap:anywhere}.toast{position:fixed;z-index:60;top:50%;left:50%;width:max-content;max-width:min(320px,calc(100vw - 44px));transform:translate(-50%,-50%);border-radius:12px;background:#0c121cc7;color:#fff;padding:10px 14px;text-align:center;font-size:14px;line-height:20px}.category-page{padding-top:12px}.page-back{display:inline-flex;min-height:44px;align-items:center;gap:6px;margin-bottom:12px;padding:0 4px;background:transparent;color:var(--brand);font-size:15px}.qa-section{overflow:hidden;border-radius:12px;background:var(--surface);padding:2px 16px 6px}.qa-section h1{margin:18px 0 8px;color:var(--text-strong);font-size:17px;font-weight:700;line-height:22px}.qa-item+.qa-item{border-top:1px solid var(--line)}.qa-button{display:flex;width:100%;min-height:64px;align-items:center;justify-content:space-between;gap:14px;background:transparent;color:var(--text);padding:15px 0;text-align:left;font-size:15px;font-weight:500;line-height:21px}.qa-button span{min-width:0;overflow-wrap:anywhere}.qa-button svg{flex:0 0 auto;color:var(--muted-light);transition:transform .18s ease,color .18s ease}.qa-button.is-open{color:var(--brand)}.qa-button.is-open svg{color:var(--brand);transform:rotate(90deg)}.qa-answer{margin:-2px 0 16px;color:var(--muted);font-size:14px;line-height:22px}.customer-page{display:flex;width:100%;max-width:375px;height:var(--customer-viewport-height, 100dvh);min-height:0;margin:0 auto;flex-direction:column;background:#f4f7fb;color:var(--text);overflow:hidden}.network-banner{flex:0 0 auto;background:var(--danger);color:#fff;padding:8px 14px;text-align:center;font-size:13px;line-height:18px}.conversation-toolbar{display:flex;flex:0 0 auto;min-height:52px;align-items:center;gap:10px;padding:8px 14px;border-bottom:1px solid rgba(237,240,244,.9);background:#fff}.conversation-toolbar .live-dot{flex:0 0 auto}.conversation-toolbar-copy{display:grid;min-width:0;gap:2px;margin-right:auto}.conversation-toolbar-copy strong{overflow-wrap:anywhere;color:var(--text-strong);font-size:14px;font-weight:800;line-height:18px}.conversation-toolbar-copy span{color:var(--muted);font-size:11px;line-height:14px}.end-session-button{display:inline-flex;flex:0 0 auto;min-height:32px;align-items:center;gap:5px;border:1px solid rgba(203,37,37,.18);border-radius:999px;background:#fff5f5;color:var(--danger);padding:0 10px;font-size:12px;font-weight:750;line-height:14px}.chat-body{flex:1 1 auto;min-height:0;overflow-y:auto;padding:18px 16px 22px;background:#f4f7fb;-webkit-overflow-scrolling:touch}.chat-body.is-waiting-agent{display:flex;flex-direction:column;justify-content:center;padding-bottom:118px}.state-panel{display:flex;min-height:180px;align-items:center;justify-content:center;gap:8px;color:var(--muted);font-size:14px}.empty-chat-state{display:flex;min-height:100%;flex-direction:column;justify-content:center;gap:12px;padding:68px 0 112px}.sample-user-bubble{align-self:flex-end;max-width:210px;border-radius:18px 8px 18px 18px;background:var(--brand);color:#fff;padding:11px 15px;font-size:15px;font-weight:650;line-height:20px;box-shadow:0 8px 18px #3a76ce26}.session-required-card{display:flex;align-items:flex-start;gap:10px;border:1px solid rgba(221,230,242,.94);border-radius:16px;background:#fff;padding:13px;box-shadow:0 8px 22px #14294812}.session-required-card div{display:grid;min-width:0;gap:5px}.session-required-card strong{color:var(--text-strong);font-size:15px;font-weight:800;line-height:19px}.session-required-card p{margin:0;color:var(--muted);font-size:13px;line-height:18px}.support-hero{position:relative;display:flex;min-height:104px;align-items:flex-start;gap:12px;overflow:hidden;border:1px solid rgba(221,230,242,.9);border-radius:12px;background:#fff;color:var(--text);padding:16px 14px;box-shadow:0 10px 24px #14294812}.support-hero:before{content:"";position:absolute;left:0;top:18px;width:3px;height:44px;border-radius:0 999px 999px 0;background:var(--brand)}.support-hero-icon{display:grid;flex:0 0 auto;width:48px;height:48px;place-items:center;border:1px solid rgba(58,118,206,.16);border-radius:12px;background:var(--brand-soft);color:var(--brand)}.support-hero div{display:grid;min-width:0;gap:6px}.support-hero strong{color:var(--text-strong);font-size:18px;font-weight:800;line-height:23px}.support-hero span:not(.support-hero-icon){color:var(--muted);font-size:13px;line-height:18px}.support-hero small{display:inline-flex;flex:0 0 auto;width:fit-content;min-height:22px;align-items:center;margin-left:auto;border-radius:999px;background:#12b76a1a;color:#0d8b55;padding:0 9px;font-size:11px;font-weight:800;line-height:14px}.support-status-card{border:1px solid rgba(221,230,242,.9);border-radius:12px;background:#fff;padding:14px;box-shadow:0 6px 18px #1429480e}.support-status-top{display:flex;align-items:center;gap:8px;color:var(--text-strong);font-size:16px;font-weight:700;line-height:22px}.live-dot{width:8px;height:8px;border-radius:50%;background:var(--success);box-shadow:0 0 0 5px #12b76a1a}.live-dot.is-queued{background:var(--orange);box-shadow:0 0 0 5px #ff67261f}.live-dot.is-waiting{background:var(--brand);box-shadow:0 0 0 5px #3a76ce1a}.live-dot.is-closed{background:var(--muted-light);box-shadow:0 0 0 5px #abb1c224}.support-route{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:13px;padding-top:13px;border-top:1px solid rgba(237,240,244,.9)}.support-route span{position:relative;min-width:0;color:var(--muted);font-size:11px;font-weight:650;line-height:15px}.support-route span:before{content:"";display:block;width:100%;height:3px;margin-bottom:7px;border-radius:999px;background:#edf1f7}.support-route span.is-active{color:var(--text-soft)}.support-route span.is-active:before{background:var(--brand)}.quick-prompts{display:grid;gap:8px}.quick-prompts button{min-height:46px;border:1px solid rgba(221,230,242,.92);border-radius:10px;background:#fff;color:var(--text-soft);padding:0 15px;text-align:left;font-size:14px;line-height:18px;box-shadow:0 4px 13px #1429480b;transition:border-color .16s ease,color .16s ease,transform .16s ease}.quick-prompts button:active:not(:disabled){transform:scale(.99)}.quick-prompts button:disabled{color:var(--muted-light);background:#f0f1f4}.agent-typing{display:flex;align-items:flex-end;gap:8px;margin:2px 0 14px}.agent-typing.is-panel{margin:0 0 4px}.agent-typing-avatar{position:relative;display:grid;flex:0 0 auto;width:32px;height:32px;place-items:center;border-radius:50%;background:#f4f8ff;color:var(--brand);border:1px solid rgba(58,118,206,.16);box-shadow:0 4px 12px #14294812}.agent-typing-avatar:before{content:"";position:absolute;inset:-4px;border-radius:50%;border:1px solid rgba(18,183,106,.18);animation:agent-online-pulse 2.4s ease-out infinite}.agent-typing-avatar i{position:absolute;right:0;bottom:1px;width:9px;height:9px;border:2px solid #ffffff;border-radius:50%;background:var(--success)}.agent-typing-bubble{display:grid;min-width:0;max-width:min(282px,calc(100vw - 68px));gap:7px;border:1px solid rgba(221,230,242,.94);border-radius:8px 18px 18px;background:#fff;color:var(--text-soft);padding:12px 13px 11px;box-shadow:0 8px 22px #14294812}.agent-typing.is-panel .agent-typing-bubble{max-width:none;flex:1 1 auto;border-color:#dde6f2f0;background:#fff}.agent-typing-head{display:flex;min-width:0;align-items:center;justify-content:space-between;gap:10px}.agent-typing-head strong{min-width:0;color:var(--text-strong);font-size:14px;font-weight:800;line-height:18px}.agent-typing-head span{display:inline-flex;align-items:center;gap:5px;flex:0 0 auto;border-radius:999px;background:transparent;color:#0d8b55;padding:0;font-size:10px;font-weight:800;line-height:12px}.agent-typing-head span:before{content:"";width:6px;height:6px;border-radius:50%;background:var(--success);animation:status-dot-breathe 1.8s ease-in-out infinite}.agent-typing-bubble p{margin:0;color:var(--muted);font-size:13px;line-height:19px}.agent-typing-foot{display:flex;align-items:center;justify-content:space-between;gap:10px}.agent-typing-foot small{flex:0 0 auto;color:var(--brand-strong);font-size:11px;font-weight:750;line-height:14px}.typing-dots{display:inline-flex;width:fit-content;align-items:center;gap:4px;border-radius:999px;background:#f2f6fb;padding:5px 7px}.typing-dots i{display:block;width:5px;height:5px;border-radius:50%;background:#8db6ec;animation:typing-bounce 1.15s ease-in-out infinite}.typing-dots i:nth-child(2){animation-delay:.15s}.typing-dots i:nth-child(3){animation-delay:.3s}.load-history{display:block;min-height:38px;margin:0 auto 12px;padding:0 14px;border-radius:999px;background:#eef5ff;color:var(--brand-strong);font-size:13px}.history-divider,.system-message{width:fit-content;max-width:82%;margin:0 auto 16px;border-radius:999px;background:#eef1f5;color:var(--muted);padding:7px 12px;text-align:center;font-size:12px;line-height:16px}.system-message{border-radius:12px}.message-row{display:flex;align-items:flex-start;gap:8px;margin-bottom:13px}.message-row.is-user{justify-content:flex-end}.message-row.is-user .avatar{display:none}.avatar{display:grid;flex:0 0 auto;width:32px;height:32px;place-items:center;border-radius:50%;background:#f4f8ff;color:var(--brand);border:1px solid rgba(20,104,216,.18);box-shadow:var(--shadow-soft)}.is-user-avatar{background:#0a1729;border-color:#0a1729;color:#fff;font-size:12px}.message-pack{display:grid;max-width:min(260px,calc(100vw - 108px));gap:6px}.message-row.is-user .message-pack{justify-items:end;max-width:min(292px,calc(100vw - 48px))}.message-bubble{border:1px solid rgba(237,240,244,.86);border-radius:6px 16px 16px;background:#fff;color:var(--text-soft);padding:10px 13px;font-size:15px;line-height:23px;overflow-wrap:anywhere;box-shadow:0 3px 12px #1429480d}.message-row.is-user .message-bubble{background:var(--brand);border-color:var(--brand);color:#fff;border-radius:16px 6px 16px 16px;box-shadow:0 8px 18px #3a76ce29}.message-bubble.is-image{padding:4px;border-radius:14px;background:#fff}.message-row.is-user .message-bubble.is-image{border-color:#3a76ce33;background:#fff;box-shadow:0 7px 18px #14294814}.image-thumb{display:block;overflow:hidden;width:112px;max-width:100%;aspect-ratio:1 / 1;border-radius:11px;background:#eef0f4;padding:0}.image-thumb img{display:block;width:100%;height:100%;object-fit:cover}.image-load-failed{display:grid;width:150px;max-width:100%;aspect-ratio:1 / 1;place-items:center;border-radius:11px;background:#f8fafc;color:var(--danger);font-size:13px;line-height:18px;padding:14px;text-align:center}.message-status{display:inline-flex;align-items:center;justify-content:flex-end;gap:5px;color:var(--muted);font-size:12px;line-height:16px}.message-status button{display:inline-flex;min-height:28px;align-items:center;gap:4px;border-radius:999px;background:transparent;color:var(--danger);padding:0;font-size:12px}.spin{animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@keyframes agent-online-pulse{0%{opacity:.75;transform:scale(.9)}70%,to{opacity:0;transform:scale(1.28)}}@keyframes status-dot-breathe{0%,to{box-shadow:0 0 #12b76a47}55%{box-shadow:0 0 0 5px #12b76a00}}@keyframes typing-bounce{0%,70%,to{opacity:.35;transform:translateY(0)}35%{opacity:1;transform:translateY(-3px)}}.chat-footer{flex:0 0 auto;padding:10px 16px calc(12px + env(safe-area-inset-bottom));border-top:1px solid rgba(237,240,244,.9);background:#fff;box-shadow:0 -4px 16px #1429480a}.upload-preview-strip{display:flex;gap:10px;overflow-x:auto;padding:0 2px 10px;scrollbar-width:none}.upload-preview-strip::-webkit-scrollbar{display:none}.upload-preview-item{position:relative;display:grid;flex:0 0 58px;gap:4px}.upload-preview-item.is-failed{flex-basis:132px}.upload-preview-thumb{position:relative;display:block;overflow:hidden;width:56px;height:56px;border:1px solid rgba(221,230,242,.95);border-radius:12px;background:#f3f6fa;padding:0}.upload-preview-item.is-sent .upload-preview-thumb{border-color:#3a76ce80;box-shadow:0 0 0 2px #3a76ce14}.upload-preview-item.is-failed .upload-preview-thumb{border-color:#cb252559}.upload-preview-thumb img{display:block;width:100%;height:100%;object-fit:cover}.upload-preview-loading,.upload-preview-retry{position:absolute;inset:0;display:grid;place-items:center;background:#14294857;color:#fff}.upload-preview-retry{background:#cb252585}.upload-preview-remove{position:absolute;top:-6px;right:-6px;display:grid;width:19px;height:19px;place-items:center;border:1px solid rgba(221,230,242,.9);border-radius:50%;background:#fff;color:var(--muted);box-shadow:0 3px 8px #1429481f}.upload-preview-error{width:128px;color:var(--danger);font-size:10px;font-weight:650;line-height:12px}.status-notice{position:relative;display:flex;width:100%;max-width:100%;align-items:center;gap:7px;margin:0 0 9px;border:1px solid rgba(206,222,245,.9);border-radius:10px;background:#f8fbff;color:var(--brand-strong);padding:8px 10px;text-align:left;font-size:12px;line-height:17px}.status-notice:before{content:"";flex:0 0 auto;width:7px;height:7px;border-radius:50%;background:var(--brand);box-shadow:0 0 0 4px #3a76ce17}.status-notice.is-warning{color:var(--orange);border-color:#ff6a0c2e;background:#fff8f3}.status-notice.is-warning:before{background:var(--orange);box-shadow:0 0 0 4px #ff6a0c1a}.composer{display:grid;grid-template-columns:minmax(0,1fr) 42px;align-items:center;gap:9px}.icon-button,.send-button{display:grid;width:40px;height:40px;place-items:center;border-radius:50%}.icon-button{border:1px solid rgba(221,230,242,.92);background:#f3f6fb;color:#7b8797}.icon-button:disabled{background:#eef0f4;color:#c8cdd6}.composer textarea{display:block;width:100%;min-height:46px;max-height:88px;overflow-y:auto;resize:none;border:1px solid transparent;border-radius:14px;background:#f5f7fa;color:var(--text-soft);padding:13px 14px;font-size:16px;line-height:20px;transition:border-color .16s ease,background .16s ease}.composer textarea::placeholder{color:#b5b8c1}.composer textarea:disabled{background:#f0f1f4;color:var(--muted-light)}.composer textarea:focus:not(:disabled){border-color:#3a76ce3d;background:#fff}.send-button{width:42px;height:42px;background:#d8e7fb;color:var(--brand);box-shadow:none}.send-button:disabled{background:#e7edf6;color:#a6b2c4}.composer.is-disabled .icon-button,.composer.is-disabled .send-button{background:#edf0f4;color:#c6cbd4;box-shadow:none}.composer.is-disabled textarea{border-color:transparent;background:#f0f1f4;color:var(--muted-light)}.restart-button{display:block;width:100%;min-height:48px;border-radius:24px;background:var(--brand);color:#fff;font-weight:700}.restart-button:disabled{background:#b8c9e6}.modal-backdrop{position:fixed;inset:0;z-index:40;display:grid;place-items:center;background:#1118277a;padding:22px}.confirm-modal{width:min(340px,100%);border-radius:12px;background:#fff;padding:22px}.confirm-modal h2{margin:0 0 8px;color:var(--text-strong);font-size:20px;line-height:24px}.confirm-modal p{margin:0 0 22px;color:var(--muted);font-size:15px;line-height:22px}.modal-actions{display:grid;grid-template-columns:1fr 1fr;gap:10px}.secondary-button,.primary-button{min-height:44px;border-radius:22px;font-weight:700}.secondary-button{background:#f0f2f5;color:var(--text-soft)}.primary-button{background:var(--brand);color:#fff}.image-preview{position:fixed;inset:0;z-index:50;display:grid;place-items:center;background:#000;color:#fff;padding:20px}.image-preview img{display:block;max-width:100%;max-height:100%;object-fit:contain}.preview-close{position:fixed;top:calc(16px + env(safe-area-inset-top));right:16px;display:grid;width:44px;height:44px;place-items:center;border-radius:50%;background:#ffffff1f;color:#fff}@media (min-width: 520px){body{background:#eef3fb}.page-shell{box-shadow:0 10px 30px #212a3414}}